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About Rackspace

Rackspace (NYSE: RAX) provides IT infrastructure to businesses that need performance and reliability. Its customers benefit from partnering with real technology specialists committed to delivering Fanatical Support.

Rackspace Commitment

Rackspace (NYSE: RAX) launched OpenStack in 2010 with NASA and remains the most active proponent of the world’s first planet-scale cloud operating system.

Rackspace OpenStack Private Cloud

Rackspace delivers OpenStack private clouds as-a-service, architected like a public cloud and designed for scale and service availability to any data center in the world. It includes a 99.99% API Uptime SLA and saves customers $258,000 annually.

OpenStack Powered

This product is OpenStack Powered. It contains OpenStack software and has been validated through testing to provide API compatibility for OpenStack core services. Learn more about the testing criteria and core services here.

OpenStack Powered Platform 2017.01 . See full results [+].

OpenStack Powered Platform 2017.01

Platform Capabilities  
Designated Sections  

OpenStack Services Enabled

Service Release API Coverage
Block Storage API & Extensions Newton (Cinder v2.0)
Compute Service API & Extensions Newton (Nova v2.1)
Dashboard Newton (Horizon ) N/A
Identity service API & Extensions Newton (Keystone v3.0)
Image Service API Newton (Glance v2.0)
Networking API & Extensions Newton (Neutron v2.0)
Object Store API & Extensions Newton (Swift v1.0)

Other Details

Hardware Specifications

Rackspace delivers OpenStack private clouds as-a-service with Rackspace-managed infrastructure to any data center in the world. In addition, Rackspace offers customers the option to deploy a Rackspace-managed OpenStack private cloud on customer-managed infrastructure. All Ubuntu compatible compute including Cisco, Dell, IBM, HPE and the Open Compute Project can be used with Rackspace OpenStack Private Cloud. The complete list of compatible compute is located at: www.ubuntu.com/certification/server.

Vendor Managed Upgrades


Pricing Models

Rackspace charges for 24x7x365 cloud operations (pricing based on # of servers) and includes a tiered volume discount based on the customer's monthly spend. An additional hardware fee is charged for clouds deployed on Rackspace-managed infrastructure.

Published SLAs

• An industry-first 99.99% OpenStack API uptime guarantee
• 15-minute live response time to emergency tickets
• 100% network uptime*
• 100% availability for critical infrastructure systems*
• 1-hour replacement of any failed hardware component**
• 10-hour replacement of any failed hardware component***

*Rackspace data centers and Rackspace-supported colocation facilities only
** Rackspace data centers only
*** For Rackspace-managed infrastructure in customer and third-party data centers

Supported Hypervisors


Supported Guests

Windows Linux Solaris

Regions where support is offered

South America
Central America
North America
Middle East
Asia Pacific


Rackspace Delivers OpenStack as a Service (00:16)


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