The Business Entity
Cisco Managed Services offers a rare opportunity for hardworking, passionate, and highly-creative software engineers to have a wide-ranging impact on our operational capabilities. One of the team's primary objective is to service an OpenStack-based solution that we deploy and remotely operate, 24 hours a day, 365 days a year.
The Team
As a member of our Cloud Systems Engineering team, you will be responsible for deploying and supporting the solution within the customer data centers.
Position Responsibilities:
- Working side-by-side in a truly collaborative manner with our architecture, operations, sales, marketing, and executive leadership team to provide elite solutions, services, and customer support.
- Collaborating with your peers in the Cloud Systems Engineering group to ensure that our solutions and services meet and exceed our client's expectations and achieve our rigorous quality standards.
- Becoming an authority in the OpenStack standard platform and Cisco's improvements to this platform.
Typical job functions include:
- Ongoing operations in a large-scale, multi-cloud environment.
- Proactive system/network monitoring & troubleshooting.
- Proactive system capacity planning.
- Deployment and task automation.
- Issue/Incidence response.
- Code-level analysis of issues including root cause determination and/or potential code fix.
- Peer-level customer support for low-level, highly-technical issue resolution.
- Join and chip in to the communities and foundations that support our chosen open-source technologies and platforms. How you provide support will be decided by your own interests, abilities, and personal passions.
- You will be required to have fun, love what you do, and support a visible and open work environment.
Requirements:
- Bachelor's degree in CS... nice to have but... we'll focus on what you know right now, what you have accomplished, where you shine, and how your current and future goals mesh with ours.
- Linux administration and engineering experience including a deep understanding of the Linux networking stack at the kernel level.
- Python development experience or an equal level of proficiency in another language. For candidates that have experience with languages other than Python, we will ask you to:
- Provide code/script/recipe examples pertinent to infrastructure support.
- Be happy learning Python! OpenStack's code-base is written in Python so becoming comfortable with Python is required.
- Knowledge of Ansible is preferred
- Extensive knowledge of modern virtualization technologies (KVM knowledge is a requirement).
- Experience deploying a host virtualization platform. Specific experience with a cloud platform not required
- Having led, or participated in, the implementation of at least one configuration management system (Chef, Puppet, Salt Stack, etc.).
- Extensive experience with fully implemented automation workflows.
- Hands-on networking experience and a strong foundational knowledge of networking models including VLAN's, WAN, routing, bridging, etc.
- Prior experience working in a start-up operation is strongly desired but not required.
- We need people who know how to work independently and make things happen.
- Good communication skills (written and verbal).
- Strong application, operating system, kernel, and hardware debugging skills. Windows experience is a plus.
- The ability to demonstrate a high degree of passion for your craft is a requirement.
- Our on-staff authorities enjoy what they do, are continuous learners, anxious to tackle new challenges, and mindful of best practices to ensure optimal service.
- You have to be able to "play nice with others." Cisco seeks extraordinary minds, talent, and abilities, but not at the expense of our company culture and the tranquility of our employees and workplace.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
