May 8-11, 2017

Event Details

Successfully Redefining a Vendor-Customer Relationships in a DevOps World

DevOps demands continuous delivery and direct interaction which is often not part of typical vendor-customer relationships.

SAP and SUSE have been collaborating on the deployment of enterprise-sized OpenStack clouds for the HANA Cloud Platform, with the goal of being able to significantly scale up (# of nodes) and out (# of AZ & clouds) in the near future.  During this collaboration, many lessons were learned about the technical and procedural challenges of implementing, operating and maintaining larger clouds.

In this talk we will not only explain the difficulties encountered and how we dealt with them, but more importantly how this prompted us to question the fundamental assumptions and limitations of the traditional vendor-customer relationship, and make a paradigm shift to a true partnership. Adopting a more agile collaboration model allows the vendor to react more quickly to customer requirements and gives the customer more influence on ongoing design and engineering activities.

What can I expect to learn?
  • Experiences from real world scenarios at scale
  • How to improve the vendor/customer relationship
    • building ONE team that delivers a service
    • enabling code sharing (open sourcing)
    • using same collaboration tools
    • encourage direct communication and reduce process barriers
  • DevOps model between departments and across organizations
  • Upstream collaboration and requirements sharing
Tuesday, May 9, 2:00pm-2:40pm
Difficulty Level: Beginner
Adam Spiers is a Senior Software Engineer at SUSE, focusing on OpenStack, Pacemaker, Chef and Crowbar.  He was architectural lead for the projects to make SUSE OpenStack Cloud capable of deploying highly available control and compute planes.  More recently he founded and currently chairs the Self-healing SIG. Adam has been a passionate supporter and developer of F/OSS since 1995,... FULL PROFILE
Cloud Architect at SAP SE FULL PROFILE