May 8-11, 2017

Event Details

Please note: All times listed below are in Central Time Zone

Proactive Support and Customer Care

Day after day, you deal with the components of OpenStack. You see them and you can work with them and fix bugs, but what if you have a production cloud? How do you care for it? What if someone breaks it trying to correct a problem? What if it's YOU?

In our support practice, we see a lot of issues, some of them hard to fix, some of them not so hard.

Mostly, we see a fear of the unknown, a fear that any move you make will burn the house down.

In this session, we'll teach you how to support any of your clouds while avoiding any unexpected behaviour by using simple tools and Monitoring systems.

In this talk we will discuss:

  • Architectural issues created by humans
  • How to avoid cloud a breakdown
  • Support best practices learned from real enterprise issues
  • Simple cloud monitoring that helps avoid issues
  • Engineer's fears and how to soothe them

What can I expect to learn?

Attendees will learn about:

  • Simple cloud monitoring
  • Cloud etiquette
  • How to quickly fix your cloud
  • How to deal with production breakdowns
  • Cloud support best practice
Tuesday, May 9, 2:00pm-2:40pm (6:00pm - 6:40pm UTC)
Difficulty Level: Intermediate
Netcracker Technology, Technical Manager
Tony is a professional Cloud Technical Manager  with more than 10 years of experience in IT industry. The “recognized” expert for huge enterprises like TATA communication, Reliance AT&T. He has double degree in the Computer Science and Pedagogy. You always can reach him if you have issues with your cloud.   FULL PROFILE