Jerrod Gerth has been providing free, on demand, "what do you mean you don't have time?" IT support for family and friends for over 20 years. He earns a living working as a Director of Solution Architecture for Nuage Networks focusing on some of the largest and most complex customers. Over the last 16 years, Jerrod has held similar positions at Vyatta, Brocade and Foundry Networks. He and his wife, Mandi, live in Dallas/Fort Worth, where they are trying to raise at least one of their five children who will take care of them in their old age.