Please note: All times listed below are in Central Time Zone
Storage self-service is one of the important tenets of modernizing IT. Storage provisioning typically takes days to weeks time due to the complex approval processes and application requirements getting translated into storage capabilities. Service providers aim to achieve agility, operational efficiency and improved service levels by allowing application and server teams to provision their own storage, on-demand. It allows the storage team to free up critical resources and improves operational efficiency, while maintaining IT control via policies to avoid any erroneous self-service errors.
In this talk we present how we have used Openstack successfully to enable self servicing and API based automated storage provisioning for one of the largest service provider (IBM Global Technology Services). We will share the lessons learnt from the perspective of IT service provider and many customers across the globe on what has worked well vs what did not work as expected.