Melissa is a Master Technologist & UX/HF Research Program Manager at Hewlett Packard.
She is currently the manager of the human factors and usability research program for the Industry Standard Server (ISS) division, as part of the HP Enterprise Design Group. Her primary responsibility is to interface with a variety of engineering and product teams to understand and evaluate their strategic and tactical user research needs, to design and lead research programs to meet these needs based on current scientific research as well as domain expertise, and to serve as a usability advocate throughout ISS. Awarded the title of HP Master Technologist in 2012 for her achievements in this role.
Additional responsibilities include the management of usability consultants to execute user research programs, budget management and forecasting, and the design and implementation of usability testing for servers, storage systems, enterprise applications and software, and portions of the hp.com web site, as well as the production of both strategic and tactical design recommendations and development guidance based on research results. Research methodologies employed include laboratory based user testing, heuristic evaluations, cognitive walkthroughs, customer interviews, needs analysis, and ethnography.