Now you can watch the keynotes that took place during the OpenInfra Summit in Berlin!
Openstack as an in-house cloud solution
Solutions Engineer at Diwega GmbH
March 2017 - Present
IT Security & New Technologies
Building IT Security Portfolio and Solutions Openstack Specialist
Program Manager - Transition Manager at NetApp
July 2015 - February 2017 (1 year 7 months)
Helping our biggest partner in EMEA to transition their installed base to cDOT by driving installed base
management and TechRefresh cycles (NetApp FY17)
Helping our biggest global customers in the change from NetApp traditional storage 7-Mode to cDOT -
Cluster Mode (NetApp FY16) by assessing the installed base, driving change and readiness and finally supporting the migration with NetApp and partner resources by human power and/or financial solutions.
Engagement Manager EMEA at NetApp
August 2012 - February 2017 (4 years 6 months)
Manager Field Support EMEA at NetApp (Switzerland) GmbH
December 2008 - July 2012 (3 years 7 months)
Participation in the build up of the first own/separated Field Support in the EMEA region.
Leading the team engineer and support account managers.
Further activities were Resource Planning, Hiring, Escalation Management, Customer visits to review
incidents and pro-active interests, Support Partner education and binding.
Area responsibility dependent on company structure and development. e.g.: Switzerland, Austria,
EasternEurope & Russia/CIS; DACH; EMEA continent.
Field Escalation Engineer
December 2005 - November 2008 (2 years 11 months)
Being one of the first Field Escalation Engineers in the EMEA region. Responsible as last resort escalation
point at the customer side.
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Activities were customer visits in Europe, Middle East and Africa to solve several kind of storage and storage/network related issues.
Further activities:
- Onsite Escalation Mangement
- Onsite Trace analysis of FCP/Ethernet
- Protocol Specialist (Ethernet: TCP/IP, SMB/CIFS, NFS, iSCSI ... ; FCP) - Methodical Troubleshooting
- Training and knowledge transfer to peers
Technical Support Engineer at NetApp
April 2002 - November 2005 (3 years 7 months)
Techincal Support Enginer and Technical Advisor with Specialization: Networking Protocols (TCP/ IP,CIFS&NFS); Storage Protocols (FCP&iSCSI), MCSE2003, Deep Unix/Linux skills
Freelancer / Tradesman
October 1995 - March 2002 (6 years 5 months)
Selling, Installing, Maintaining and Supporting of Computer and Communication Hardware to small and
midsize companies. Includes also the creation of small software tools and Novell, Linux/Unix and Windows system administration.
