January 16, 2014
Mirantis Inc. From 2012-09-01 (Current)
Statement of Interest
Service Desk Operations Engineer
Support customers around the world via Webex, Hangout, TeamViewer and etc.
Supporting VIP customers like PayPal, Expedia, University of Hawaii, Ebay.
Researching some Linux issues and bugs for Mirantis OpenStack.
Coordinating with US support team in the work-cases.
I'm involved in the following OpenStack projects: Nova,Swift,Glance,Keystone,Horizon,Quantum,Cinder,Ceilometer,Heat,Queue,DataProcessing,Oslo,Openstack-ci,Openstack-manuals,Deployment
OpenStack Summit Presentations
Proactive Support and Customer Care