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Published on January 22
Senior Site Reliability Engineer

Datto, Inc


Your job function and responsibilities include:

  • Develop, deploy, and maintain the appropriate systems, services, and tooling in Datto’s production environment that provides constant feedback to stakeholders
  • Implement best practices promoting service availability/reliability and fault tolerance
  • Add the appropriate monitoring to the Datto Cloud infrastructure platform which detects and alerts along with potential remediation recommendations and/or taking corrective action
  • Scale the Datto Cloud infrastructure platform and reduce human intervention as needed by automating any repetitive operational activities and measuring normal operation of the platform
  • Collaborate with the Product and Software Development teams to determine the core products reliability strategy, including Service Level Objectives (SLOs) and Indicators (SLIs); ensure that service reliability best practices are a core tenet of all new software design and development
  • Collaborate and partner with SREs from the various software application engineering teams to ensure overall consistency and end to end reliability
  • Collect SLI metrics and establish monitoring based on SLO thresholds and other product requirements
  • Troubleshoot complex issues quickly and effectively; continually improve processes and reliability based on post-mortem analysis
  • Participate in a rotational on-call program and enhance troubleshooting techniques and utilities to ensure quick resolution to service impacting issues
  • Communicate with Users, Support, and Development teams in the event of an incident
  • Diagnose and develop root cause solutions for failures and performance issues in our production environment

Your Experience:

  • Bachelor’s degree in Computer Science or equivalent experience
  • Experience with software development, automation, infrastructure as code, and data-driven analysis
  • Experience with configuration management tools such as Puppet, Ansible, and Salt
  • Hands-on experience with mainline programming and scripting languages such as Bash, Python, Perl, Ruby
  • Familiar with standard tools and platforms that enable continuous delivery such as GitLab, Jenkins, Kubernetes, Docker, JIRA, and ServiceNow
  • Significant experience with virtualized and bare metal infrastructure; KVM and OpenStack experience strongly preferred
  • Experience with monitoring and management in public cloud is highly desired
  • Strong root cause analysis and troubleshooting competency
  • Strong tendency to automate and monitor everything
  • Excellent communication skills
  • Ability to operate in a fast paced environment
  • Self-motivated & willing to learn
  • Ability to work independently and as part of a team

Please apply using this link: