Rackspace is the Worlds leader in hosting. Since 2001 Rackspace has been hosting and supporting mission critical websites, internet applications, email servers, security and storage services for over 6,000 customers. We are consistently voted one of the top 50 companies to work for in the UK by The Sunday Times and Financial Times - Best Places to Work Awards and we were also awarded Employer of the Year award at the National Business Awards in 2011. If you are looking for a job in a dynamic industry with massive opportunities and your disposition is towards hard work and having fun at the same time, then you could be a potential Racker.
Rackspace is searching for the best talent to become part of our rapidly growing Open Stack Team. This role will involve the support of two separate Private Cloud platforms, consisting of VMware and OpenStack technologies and you will be working alongside the team that develops, deploys, and operates OpenStack, the technology behind the Rackspace Cloud Private Edition. You will be implementing and troubleshooting a variety of complex environments, providing customers with highly available, resilient solutions across international datacenters, around 18,000 virtual machines and 4000 hypervisors.
Provide engineering support for both cloud solutions.
Support and interact with customers through a combination of ticket and telephone.
Troubleshoot VMware and OpenStack environments to resolve virtualization related issues.
Progress issues escalated by Level 1 Virtualization/OpenStack Engineers
Liaise with internal Rackspace support and development teams.
Educate customers and look for additional opportunities to help improve their environment.
Assist with the development of automated OpenStack deployment solutions and distribution methods.
Perform configuration quality checks on all virtual devices.
Work with vendors to address technical issues.
Technical Skills and Experience
Strong Linux skills, with at least two years sys admin experience in a production Linux environment being essential.
Production experience with VMware ESX is also required, ideally more than 6 months.
Intermediate experience in implementing, operating and troubleshooting some of these:
Practical production experience working with TCP/IP, VLAN and routing is required and firewalls, DNS and or load balancers exposure would be advantageous.
Working knowledge of some of the following: MySQL, Python, Bash, Apache, IP Tables and PowerShell.
One of the following certifications would be ideal: RHCE, RHCSA / RHCT, LPIC, Linux+, VCP
One of these would be advantageous: MCITP, MCTS, CCNP, CCNA, VCAP
Ability to bring Fanatical Support to our customers.
A passion for virtualization technology and open cloud standards.
Create and maintain customer loyalty by serving customers above and beyond their expectations.
Experience in a role where good attention to detail was clearly demonstrated.
Motivated self-starter, who demonstrates good focus on completion.
Able to multi-task and remain effective under pressure.
Proven strong verbal and written communication, with colleagues and customers.
We are a 24/7 environment, so flexibility to work hours as required by the role.