This position is a technical lead as part of the Infrastructure Development Support Group (IDSG) within the Electrical Engineering and Computer Sciences (EECS) Department. IDSG is responsible in the development, maintenance, and support the core computing and networking infrastructure in support of teaching and research activities. It is responsible for several layers of infrastructure functions from the raw network up to departmental shared user services. The goal is to make services highly available and reliable, resolve problems from other support organizations or staff, and be responsive to changes in new technologies.
This position will be a technical lead and member of a team responsible for development, deployment and support of infrastructure services to a diverse community of the EECS Department and the greater College of Engineering. Current services include: Wired and Wireless networking, DNS, NIS, directory and user accounts, project data storage, disaster recovery, security, software application support and other services.
The position will interact regularly with faculty, staff and students across the organization and other academic institutions and is expected to conduct presentations of technical information related to projects and initiatives. Our core environment is focused on providing academic enterprise services; however the nature of EECS means that we face challenges that extend beyond the usual scope of duties in more traditional IT environments to allow us to align our services with the research mission of the College.
Critical to success in this position is a strong work ethic, the ability to successfully manage multiple projects simultaneously, superior communication skills, and high ethical standards. Also important is a general interest in both the research activities of EECS and the latest trends and technologies in industry with the mindset and initiative to blend the two together to build and integrate new services.
An in-depth knowledge of developing and maintaining IT services in an enterprise or research environment, with a broad knowledge of how IT fits within the larger organization.
4 to 5 years as a primary technical project lead working with staff and third-party vendors to deliver integrated IT services for a college campus, or similar environment.
Strong technical leadership skills and the ability to both lead by example and mentor other team members to accomplish project goals.
Experience with planning, developing, deploying, and maintaining enterprise networking, storage, security and other infrastructure services.
Strong customer service standards and the ability to work independently in a demanding environment.
Clear understanding of how to reduce and contain costs while maintaining quality customer service levels.
Experience in providing both standard and custom solutions to a diverse community.
Thorough knowledge of data center management and operations.
Proficiency with hardware and software from Cisco, Extreme, and NetApp.
Experience deploying and troubleshooting NFS, CIFS, DHCP, DNS, RADIUS, and Active Directory services.
Experience ensuring the integrity of a Disaster Recovery environment using both tape and disk based backup and restore solutions.
Proficiency with GNU/Linux, specifically with Debian- and RedHat-derived variants.
Proficiency with Solaris, Windows, and MacOS.
Proficiency with Unix command line tools and bourne shell scripting.
Proficiency with perl, python, C, and bourne shell scripting.
Proficiency interacting with Amazon Web Services APIs using boto.
Experience deploying and maintaining Xen and VMWare virtualization environments.
Proficiency with git and subversion as used specifically within an IT environment.
Experience engaging in Agile methodologies including acting as Scrum Master.
Bachelor's degree in related area, and/or equivalent experience/training.
Familiarity with PHP and Ruby (preferred).
Familiarity with MySQL, Oracle, Postgres, or SQLite (preferred).
Familiarity with NoSQL databases (preferred).
Published IT-related papers in academic journals (preferred).
Experience working with an unusual or experimental filesystem, protocol, storage or networking device (preferred).
Familiarity with OpenStack (preferred).
Familiarity with Puppet (preferred).
Experience in a DevOps environment (preferred).
Interest in OpenFlow and Software Defined Networking (SDN) (preferred).